Build confidence in roof restoration

By Dani Sheehan. 

Learn to identify viable restoration candidates and communicate the value of restoration to building owners. 

For many building owners, roof replacement remains the default solution when a roof begins to show signs of aging. But restoration can offer a viable alternative in the right circumstances. The challenge is helping owners understand when restoration makes sense, and ensuring contractors have the training and resources necessary to make that determination with confidence. In a recent episode of CoatingsCast™, Johnny Walker from APOC offered practical insights on roof assessments and how to position restoration services to customers. 

"Some building owners will just look at a roof restoration or look at a tear-off and think, if I tear it all off, I'm getting a brand-new roof and that's the way I want to go," Johnny explained. While replacement may be appropriate in some situations, it is often the most expensive and disruptive option. You have an opportunity to help owners evaluate the full picture, including the condition of the existing roof, the expected service life of a restoration system and the overall lifecycle cost of each approach. 

But before those conversations can happen, you must answer one critical question: Is the roof actually a candidate for restoration? 

Not every roof is restorable 

Johnny emphasized that restoration is not a universal solution. Determining whether a roof can be successfully restored requires more than a visual inspection. You have to evaluate the entire roofing assembly to understand its current condition and identify any issues that could compromise long-term performance. 

"When we look at this, what we want to do is we want to look at the entire roof system from the deck up," Johnny explained. "We want to determine if there's deck deflection, is the roof structurally sound? Is there moisture in the roof? These are key factors to determine if the roof is even viable." 

As restoration continues to gain traction, manufacturers like APOC are investing heavily in contractor education to help roofing professionals perform these assessments correctly. Training programs increasingly focus on identifying moisture intrusion, understanding substrate compatibility, conducting adhesion testing and selecting the appropriate restoration system for the existing roof type. 

A forensic investigation 

While visual observations remain important, Johnny described the evaluation process as a forensic investigation of the roof system. A proper restoration assessment typically includes moisture surveys, infrared scans, core cuts and other diagnostic tools that provide insight into what is happening beneath the membrane surface. These investigations help determine whether hidden moisture, deteriorated insulation or structural concerns exist that could jeopardize a restoration project. 

Before recommending a course of action, you should also evaluate whether the restoration material being specified is compatible with the existing roof. Different substrates may require different polymers, surface preparation methods and adhesion testing protocols to ensure long-term success.  

The more thorough the assessment process, the more confidence you can have in offering a recommendation. Whether restoration ultimately proves to be the right solution or not, a comprehensive evaluation provides the information you need to guide building owners toward the best decision for their facility. 

Building trust through education 

Education plays an important role at every stage of the restoration process. Manufacturers help you develop the technical skills needed to evaluate roofs accurately and recommend appropriate solutions. In turn, you can help building owners understand what restoration entails and when it makes sense as an alternative to replacement. 

"We're not just saying, ‘Hey, we're going to go out and paint your roof’," Johnny said. "There's a lot more to it." That "more" includes investigation, testing, documentation and expertise. When you approach restoration from an education-first mindset, you’ll position yourself as a trusted advisor while helping building owners make informed decisions about the future of their roofing assets. 

Listen to the full episode to learn more about providing restoration services to your customers.