Utilizing integrations and AI to improve customer experience

By Jenny Yu.  

With a focus on collaboration and innovation, Leap continues to grow its platform and impact with technology innovations. 

At the North East Roofing Contractors Association (NERCA) show in March 2025, Farith Odar, sales manager at Leap, spoke with Karen Edwards at The Coffee Shops™ Sound Stage to discuss the brand’s dedication to customer experience. Karen and Farith reflected on Leap’s acquisition of JobProgress and how it brought Leap into a rich community and loyal customer base. 

“JobProgress is a very strong brand,” Farith stated. “We’re super proud of that because the primary reason why we acquired JobProgress was because of their branding, their roots and the robust product in the community that they were serving. It’s a very loyal base.” 

Loyalty is something that Leap prioritizes when working with partners and customers alike. In partnering with industry leaders like QXO, SRS, ABC Supply, Siro, and even competitors like AccuLynx, Farith explains that everything is done with the customer’s experience in mind. “We shake all hands; it’s all very customer centric,” he said. “If we can work together on connecting the dots, we're game.” 

To help connect the dots further in the future of technological advancements, Leap is bounding right into the AI game with a new customer support system centered on AI. 

“We’re using a lot of AI on the backend to get our customer support and knowledge base tuned in so that customers can eventually have all the answers they need,” Farith shared. “We’re making it so that the customer doesn't have to rely on multiple brands. If we can provide solutions under one roof, it makes more sense and it’s also a better customer experience.” 

Watch the conversation to hear more from Farith about how Leap is shaping the future of contractor technology!