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Service First Solutions
Building long-term roofing relationships
By Jesse Sanchez. How a responsive repair and maintenance department can strengthen customer trust and create future opportunities. On this episode of Roofing Road Trips®, Heidi J. Ellsworth spoke with Tracey Donels of Service First Solutions about the role service plays in a roofing contractor’s growth. Drawing on nearly 20 ...
Service leadership starts with strategy
By Jesse Sanchez Ellisha Loftus shares how scalable processes, mentorship and focused improvements can strengthen roofing service departments. Strong roofing service departments are built through strategy, communication and processes that help teams work more efficiently. On this episode of Roofing Road Trips®, host Megan Ellsworth spoke with Ellisha Loftus, growth ...
Understanding timelines is crucial to managing service pipelines
RCS Influencer Tracey Donels says that wait times must be monitored when pipelines are full. Editor's note: The following is a transcript of a video response sent in by Tracey Donels of Service First Solutions. You can read the transcript below, listen to the response or watch the video. Tracey Donels: ...
Building a commercial roof service program that customers value
By Jesse Sanchez. A clearly defined maintenance program can help contractors protect roof assets, strengthen customer relationships and create recurring opportunities. Commercial roofing contractors often begin customer relationships with small repairs, but a structured service department can turn those initial calls into long-term partnerships. During this CoatingsTalk, Chris Huettig, vice ...
How maintenance leads to reroofs
By Brenda Littau. Turn routine maintenance into lasting loyalty. For homeowners, a roofing relationship often begins with a problem: a leak, missing shingles or water appearing where it should not be. For roofing contractors, that first service call can become much more than a small repair. It can be the ...
¡Gana tu pase para la Western Roofing Expo 2026!
Por Emma Peterson, traducido por Alberto Torres. Participa para tener la oportunidad de acceder a sesiones educativas de primer nivel, eventos para establecer contactos, almuerzos y una de las exposiciones comerciales más importantes de la industria. RoofersCoffeeShop® se ha unido a Western Colloid para enviar a cinco profesionales a la ...
Win your way to the 2026 Western Roofing Expo
By Emma Peterson. Enter for an opportunity to access top-tier educational sessions, networking events, luncheons and an industry-leading trade show floor. RoofersCoffeeShop® is partnering with Western Colloid to send five professionals to the 2026 Western Roofing Expo (WRE)! Known as the premier regional roofing and waterproofing event in the United ...
Growth through collaboration: Why roofing peer groups matter
By Heidi J. Ellsworth. Roofing company owners are turning to peer groups for smarter growth. As roofing contractors continue to face labor shortages, economic uncertainty, increasing competition and changing customer expectations, one thing has become very clear to me over the years, no one grows a successful roofing business alone. The ...
Calling All Roofing Company Owners for Growth-Focused Peer Groups
Designed to help you GROW your business, not sell it! Service leaders and Roofing Company Owners come together to help you focus on the common issues that are impacting your roofing business’ growth. Key Benefits: Closed door sessions for Owners who are focused on GROWTH discussing common issues Get more ideas and faster ...
Professionalism: The real growth engine in commercial roofing service
By Service First Solutions. The companies that elevate professionalism across their service operations will be the ones that win loyalty, referrals and long-term growth. I want to talk today about professionalism in commercial roofing space. Professionalism is often described as a soft skill. In reality, it is one of the most tangible ...
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